Hours: Full time (35 hours)
Salary: circa £40,000
Location: Home based with occasional travel to meetings in South-East England
Closing date: Midnight on 19 January 2025
Interview date: w/c 27 January 2025, held over Microsoft Teams
A fantastic opportunity to join the ambitious fundraising team at Action Medical Research, who are achieving rapid and sustainable income growth. You will lead the Supporter Service team and will be responsible for excellent customer service and supporter experience; for overseeing and delivering the efficient and compliant collection, analysis and management of supporter data to inform decision-making; and you will work closely with the wider fundraising team to maximise the impact of supporter data, to help the charity raise as much money as possible to fund medical research to help babies and children. The role will include overseeing and delivering data imports and exports, data selections, monthly gift aid claims, accurate data coding, data flows from the charity’s website into the Raiser’s Edge fundraising database and managing the charity’s outsourced fulfilment house.
What we are looking for
- Excellent communication and interpersonal skills, able to build positive relationships both internally and externally.
- Exceptional analytical and problem-solving skills with a data-driven mindset, including the ability to manage complex tasks.
- Good self-organisation and time management, capable of working to strict deadlines.
- Excellent numerical skills and attention to detail and the ability to manipulate data from multiple sources.
- Willingness to work as part of a team, deliver personally and share a wide range of roles and responsibilities.
- Passion for the mission of Action Medical Research and improving children’s health.
Experience
- Proven experience in leadership roles related to supporter services, data management or a related field.
- Wide knowledge of relational customer CRM/charity databases (Raiser’s Edge would be a benefit).
- Strong understanding of data protection regulations (including GDPR) and ethical fundraising practices.
- Fully conversant with all common IT packages.
- Understanding of and adherence to accepted customer services principles.
- Proven line management skills.
Applications by CV with a supporting statement showing how you meet the skills and experience in the person specification. These should be sent to Bridie Sheridan bsheridan@action.org.uk by midnight on Sunday 19 January 2025 but you are encouraged to apply as soon as possible as applications will be reviewed on an ongoing basis and we will close the role before the closing date should a suitable applicant be found. If you have not heard from us by 24 January 2025, then unfortunately you have not been shortlisted.
Benefits include 25 days annual leave (inclusive of three days closure between 27 and 31 December) and a Group Flexible Retirement Plan.