Refunds

Published on 12 December 2022

Refund policy for single donations and tickets for social events

We hope you don’t experience any problems when using our website to make a donation or buy tickets for an Action social event. However, we realise that errors sometimes happen and you may need to contact our Supporter Care team. Please call us on 01403 210406 (Monday to Friday, 9am to 5pm) or email us at info@action.org.uk and we will be happy to look into what has happened. Please note that under charity law (The Charities Act 2011) charities are not permitted to refund donations, other than in specific circumstances. Wherever possible, refunds will be credited to the payment card used to make the order.